The following AFCA announcements are relevant to financial planners and their clients:
- AFCA sets out how it will work with regulators, consumers and industry, taking into account COVID-19 challenges
- AFCA gives more time to resolve complaints
- AFCA amends rules to reflect COVID-19 small business relief measures
- AFCA pauses complaints against insolvent financial firms
AFCA has also established a COVID-19 Support Hub.