Flamingo did not respond or engage with the survey request. This technology provides virtual customer assistance for advisers in the insurance and financial services space. It claims to guide your customers automatically through their online purchase and service experiences by combining chat, smart workflow, machine learning, natural language processing and automation. Flamingo’s AI powered Virtual Customer Assistant is called ROSIE.
Customer experiences are claimed to be transformed through ROSIE offering immediate online help, answering questions and guiding customers through their purchase or service experience.
| End User | Advisers and clients |
| Advice Process Steps | Scope Assessing |
| Benefits | Engagement Uplift |
| Cost per user per annum | Not disclosed |
| Time saving per client | Unable to assess |
| Cost saving per client | Unable to assess |
| Integration | Unknown |
| Website embedding | Unknown |
| White labelled | Unknown |
| System prerequisite | None assumed |
| Single sign on | Possible |
| Data storage | Unknown |
| Privacy standards | Unknown |
| Limits on use | Unknown |
| Disaster recovery and business continuity plans | Not disclosed |
| AFSL approval | Not disclosed |