Flamingo did not respond or engage with the survey request.  This technology provides virtual customer assistance for advisers in the insurance and financial services space. It claims to guide your customers automatically through their online purchase and service experiences by combining chat, smart workflow, machine learning, natural language processing and automation. Flamingo’s AI powered Virtual Customer Assistant is called ROSIE.

Customer experiences are claimed to be transformed through ROSIE offering immediate online help, answering questions and guiding customers through their purchase or service experience.

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End User Advisers and clients
Advice Process Steps Scope
Benefits Engagement Uplift
Cost per user per annum Not disclosed
Time saving per client Unable to assess
Cost saving per client Unable to assess
Integration Unknown
Website embedding Unknown
White labelled Unknown
System prerequisite None assumed
Single sign on Possible
Data storage Unknown
Privacy standards Unknown
Limits on use Unknown
Disaster recovery and business continuity plans Not disclosed
AFSL approval Not disclosed